Privacy policy

Privacy Policy

At KARSİKAYA we value your privacy. This privacy policy explains what personal data we collect, why we use it, and how we protect your information when you visit our website, place an order, or contact us.

By using our website and services, you agree to the processing of your personal data as described in this policy.

1. What data do we collect? We may collect the following personal data when you use our website or make a purchase: name, email address, phone number, billing and shipping address, order and payment details, account details (if you create an account), communication you share with us (e.g. via email or customer support), and technical data such as IP address, browser, device and website behaviour.

We only collect data that is necessary to provide our services properly, safely and personally.

2. How do we use your data? We use your personal data to: process and deliver your order; handle payments, returns and customer support; send order confirmations and shipping updates; improve our website and shopping experience; secure our store and prevent fraud; send marketing emails (only with your consent); and comply with legal obligations.

We do not sell your personal data to third parties.

3. Payments and Shopify Our store is powered by Shopify. Shopify helps us run our online store, process orders and provide a secure shopping experience. When you place an order, certain data may be processed by Shopify and payment providers to handle your payment and order correctly. These parties process your data according to their own privacy and security policies.

4. Sharing data with third parties We only share your personal data when necessary for our services, for example with: Shopify, payment providers, shipping partners, IT and hosting services, customer support and marketing tools (where applicable), and government authorities when legally required. We never share more data than necessary.

5. Cookies and tracking Our website uses cookies and similar technologies to make the website function properly, improve your shopping experience and understand how the site is used. Cookies may be used to remember your cart, improve website performance, analyse traffic, and show personalised ads where applicable. You can manage or disable cookies in your browser settings.

6. Marketing communication If you subscribe to our newsletter, we may send you emails about new collections, offers and KARSİKAYA updates. You can unsubscribe at any time via the link at the bottom of our emails. After unsubscribing, you may still receive emails needed for your order, such as order confirmations or shipping updates.

7. Data retention We do not keep your personal data longer than necessary for the purposes it was collected for, unless we are legally required to keep it longer. Order data may be kept for administration, warranty, returns, customer support and legal obligations.

8. Security of your data We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure. However, no online environment can be guaranteed fully secure. We recommend keeping your account details safe and not sharing your password.

9. Your rights Depending on where you live, you may have the right to: access the personal data we hold about you, correct inaccurate data, delete your data, restrict processing, object to certain processing, transfer your data, and withdraw previously given consent. To exercise any of these rights, contact us using the email address below.

10. Children's data Our website and services are not intended for children. We do not knowingly collect personal data from children under the legal age limit. If you believe a child has shared personal data with us, please contact us so we can delete it.

11. International processing Because we use international service providers such as Shopify and payment or shipping partners, your data may be processed outside your own country. When this happens, we ensure your data is protected in accordance with applicable privacy laws.

12. Changes to this privacy policy We may update this privacy policy from time to time, for example when our services change or laws are updated. The most recent version is always available on our website, with the last updated date shown at the top.

13. Contact Questions about this privacy policy, our privacy practices, or want to exercise your privacy rights? Contact us at:

Email: info@karsikaya.com

For applicable privacy law, KARSİKAYA is the data controller for the personal data processed through this website.